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Contact Technical Support

Technical Support

Please notice we recommend to call our NOC in case of emergency, as this enables priority service.


NOC Numbers:

US/Canada Toll Free 1-855-VSAT-NOC

International 1-703-651-5857

When calling our NOC, please specify your BusinessCom Service Code or the Terminal ID. Service code usually appears in the form of Sxxyyy, whereby <xx> and <yyy> are 2 and 3-symbol codes, e.g.: SPG832. Service codes appear on all the invoices you receive from BusinessCom. We will also be able to identify you by name and e-mail address if they match any contacts specified in the contract.If you do not know the Service Code, then please specify the following information to identify your satellite terminal:

in case of iDirect-enabled services: site ID or terminal ID assigned by BusinessCom staff upon activation, or serial number of the satellite router;

in case of DVB-RCS services: MAC address of your ViaSat satellite modem;

in case of Dedicated Bandwidth Services (DVB and SCPC platforms) and all other BusinessCom services: site ID assigned by BusinessCom staff upon activation.

Relevant Information

BusinessCom VSAT Services
Two Way Satellite Internet Access
iDirect VSAT Platform
Dedicated Bandwidth

Contact BusinessCom

or fill in Online Request Form


Technical Support